Caribbean Examinations Council
Support

General

What is the ORS?
The ORS is an online registration system used for the registration of candidates for examinations offered by CXC®.
Mon, 5 Dec, 2016 at 8:07 AM
Are there manuals available for the ORS?
Yes. The manuals below are available Centre and Ministry Administrator (CCSLC®, CSEC®, CAPE®)  Centre User (CCSLC®, CSEC®, CAPE®)  ...
Mon, 5 Dec, 2016 at 2:08 PM
Can learners register for any of CXC’s offerings through the ORS?
No. In order to register, the learner must go through one of the examination centres registered to offer such examinations.
Mon, 5 Dec, 2016 at 8:09 AM
Can I use the same login credentials to the ORS for CCSLC, CSEC, CAPE and CVQ?
You can use the same login credentials for CCSLC, CSEC and CAPE but not for CVQ. The CVQ database has its own login credentials with the user id being the...
Mon, 5 Dec, 2016 at 8:10 AM
I encountered a problem while working in the ORS. Should I contact the CXC’s eSupport Help Desk about it?
No. The eSupport Help Desk was created to resolve issues raised by the CXC Local Registrar (Ministry) in your territory. You should contact the CXC Local ...
Mon, 5 Dec, 2016 at 8:10 AM
When I attempt to enter registration data, the system crashes and an error message appears. What should I do?
When I attempt to enter registration data, the system crashes and the following message appears ‘CXC's Online Registration System generated an error....
Mon, 5 Dec, 2016 at 8:13 AM
The Physics teacher who was assigned to candidates has left the school and has been replaced by another teacher. What should be done?
The teacher’s user account must be deleted by the Admin and the candidates unassigned in the Teacher Assignment facility. A record must be created for the...
Mon, 5 Dec, 2016 at 8:14 AM
My account has been deleted but I have candidates assigned to me. What should I do?
Ask the Admin to recreate the deleted account. Afterwards, ensure that the candidates are still assigned to you; if they are not, reassign them through th...
Mon, 5 Dec, 2016 at 8:14 AM
What should be done if a User’s account was accidentally deleted?
Ask the Admin at your centre to recreate the deleted account.
Mon, 5 Dec, 2016 at 8:14 AM
I tried unsuccessfully on three occasions to access the ORS and as a result, my account has been disabled. What should I do?
Ask the Admin at your centre to enable (reactivate) your account. A User’s account is usually disabled after three unsuccessful login attempts.
Mon, 5 Dec, 2016 at 8:15 AM