I misplaced my certificate and I am really in need of it

Good afternoon, My child along with other students who wrote CSEC 2024 through a private institution was given an ungraded result. An investigation with the cxc body was being conducted but to this date I have not been given a response on the status of the investigation. When the schools are contacted, I am told that it is still with the cxc body. It has been almost 1 tear now and my daughter needs her certificate.