The excel file might not have been saved as a .csv

OR

The file might not have the required 13 column heads. If it has the required column heads, may be the data keyed in the columns might not have been in the correct format.

OR

Candidates who have written CXC’s examinations before might have been placed on the spreadsheet – the spreadsheet is for new candidates only.

OR

Candidates with hyphenated names might been included. Hyphens should be removed from the spreadsheet. After the file has been imported into the ORS, the hyphens should added.